Complaints | Home Equity Release

If you wish to register a complaint, please contact us in writing or by telephone to the following:

Address: The Complaints Officer, Cornerstone Finance, Unit E, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8RB

Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tel no: 0800 0234 567

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Home Equity Release is a trading style of Home Financial Services Ltd, which is an appointed representative of Cornerstone Finance Group Ltd, which is authorised and regulated by the Financial Conduct Authority. Cornerstone Finance Group Ltd is registered in England & Wales. No. 08458702. Registered Office: Unit E Copse Walk, Pontprennau, Cardiff, Wales, CF23 8RB. Cornerstone Finance Group Ltd (FCA No. 767202) Home Financial Services Ltd is registered in England and Wales No. 15250542 Registered office: Quest House, Fortran Road, St Mellons, Business Park, Cardiff, CF3 0EY. Home Financial Services Ltd (FCA No. 1013614) Telephone: 02922 807160 Email: enquiries@home-equityrelease.co.uk.

We are a credit broker, not a lender. We are whole of market broker. We may receive commission from the lender and this amount varies between lenders.